VOGACCI believes to provide the best facility to their customers. To facilitate our customers with the best and top, we have certain 30 Days Return & Exchange Policy, which is classified in different segments, that they can practice if ever needed. For the ease of customer to understand, we have made policy according to the possible issues faced.
- SIZING ISSUE
After receiving the product, if the customer faces any issue with the size, then it can be returned exchanged ; however, one must note that:
The Customer will have to report the size issue within 30 days of its arrival. No return or exchange will be entertained after 30 days of its arrival.
If the size of the product is according to the measurements of our chart, but the customer has chosen the wrong size and measurement, don’t worry! You can still return the jacket but in this case the customer will have to pay the shipping and restocking fee that is almost 30% of the Total Order Amount , and in the case of exchange the customer will have to pay 40% additional of the total order amount that is the shipping of new product and restocking fee of the old product.
If the size issue is from our end, for instance, if the product is not according to the size chart mentioned on our website, then VOGACCI is responsible for it and the return/exchange will be completely free. We will provide you the printable shipping label and ask you to send the product back to us in its original condition.
- WRONG ITEM RECEIVED
If the item you receive is not what you ordered, you should contact us within 3 days of receiving the item. After confirming, we will provide you the printable shipping label for the old product and ask you to send the product back to us in its original condition with all tags attached. We will refund the total order amount or if you want to exchange we will ship the new item to your given address without any further cost.
- COLOR ISSUE
The color of the jacket may vary from the color displayed on the online store because of lighting and editing of product shoot. The customer should understand that there can be a slight difference in the color of the jacket from the advertised product. However, customer can contact us for any query related to the color of the product and we will definitely help them to solve their confusion but return is not possible in this case.
However, if the color of the item received is completely different, the customer can ask for the refund or exchange. You should contact us within the 30 days of receiving the item. We will provide you the printable shipping label and ask you to send the product back to us in its original condition. We will refund the total order amount to the customer or will ship the new item to your given address without any further cost.
- ITEM RECEIVED IN DAMAGED CONDITION
If the item has arrived damaged due to shipment or any other reason, you can ask for refund or exchange. You should contact us within the 3 days of receiving the item. We will refund the total order amount or in case of return will ship the new item to your given address without any further cost.
**IMPORTANT CONSIDERATIONS: PLEASE READ CARELFULLY YOUR SATISFACTION IS OUR TOP PRIORITY**
*If return or exchange is due to size or color issue, than customer has to make the request within 30 days of the arrival of the product. The return/exchange item must be in its original condition, have all the tags installed and unworn. Before approving the product for return/exchange we will review it, if any damage or sign of use is found no return/exchange will be made.
*If return or exchange is due to wrong or damage item receive, than customer has to raise the issue within 3 days of the arrival of the product with the proof of pictures, the request will not be entertained after the given time period. The return/exchange item must be in its original condition, have all the tags installed and unworn. Before approving the product for return/exchange we will review it, if any damage from the end of customer or any sign of use is found no return/exchange will be made.
- ORDER CANCELLATION POLICY
After receiving your order, our customer representatives do send a confirmation email to the customer. If, after confirming, you changed your mind and want to change your order, you are required to inform us before receiving the tracking details. If, informed before receiving the shipping details, the customer doesn’t have to bear any charges for exchange. Once the product is dispatched from our end, we cannot change it. However, you can exchange the item but the customer will be liable to pay the shipping and restocking charges that is about 40% of the order total amount.
(note: tracking of the item will be sent to the customer within 6 working days after placing the order)
- ORDERING 2 or MORE DIFFERENT SIZES OF SAME ITEM POLICY
Sometimes, the customer hesitates to order thinking what size will fit them well. We have prepared a US standard sizing policy for our items and also enabled sizing chart for the customers to find the perfect fitting size for themselves. But still, you can order 2 or more different sizes of same item just for trial. The customer on returning the item will be liable to pay the 30% shipping and restocking charges of item(s) returned that will be calculated separately for each item returned.
- CUSTOM ORDER RETURN/EXCHANGE POLICY
We are really sorry but customized products are not eligible for return or refund and cannot be canceled after placing the order.
- RETURNING/EXCHANGING THE PRODUCT RECEIVED POLICY
As discussed above, the customer will be responsible for certain fees in certain conditions. However, VOGACCI will provide the printable shipping label for the returning or exchanging item. Do note that customer should return the product in the same original condition as it was received. In addition to that, no tags should be removed.
Note: if the product is found damaged or in used condition from customer’s side, then there will be no refund or exchange.
- SHIPPING COST CALCULATION POLICY
As discussed above in certain condition, we will deduct some percentage (%) of the total order amount for shipping and restocking fee. The percentage (%) will be deducted from the Order Total Amount. In any case of refund or exchange, VOGACCI will provide the printable shipping label to the customer.
- IMPORTANT NOTES FOR RETURN & EXCHANGE
- Our store only accepts all the payments in USD. Therefore, if the customer pays in another currency, then his/her payment will be converted into USD.
- If the customer has removed any tags from the product, then we would not authorize the product for Return or Exchange.
- Even though we ship our products free of cost to facilitate our customer, but every region still has its own Custom Policy and some regional charges, which the buyer will have to face and will be responsible for the payment of those charges.
- The following problem should be discussed within 3 days of the arrival of the product. We count the arrival of the product through Parcel Tracking Code.
- All return and exchange request will be processed after receiving and reviewing the old item that can take up to 10 working days. The customer will be updated through email either they are eligible to avail the Return & Exchange policy or not.
- After the confirmation, the exchange item will take maximum 5 business days to ship and the customer will get the tracking via email after completing all the requirements.
- Refunds will take 20 business days and the customer will be notified via email after checking their eligibility.
If you have any other query, feel free to reach us out via email. Our representative will reach out to you within 24 hours or you can access live chat that is available for limited time in a week.